One of the main responsibilities of lawyers is making their clients feel comfortable about their legal issues. People go to attorneys with life-altering problems, making it all the more important to create the right environment in your office for your staff and clients.
The employee experience and customer experience are central to the success of your law firm. It’s up to you to create the right conditions for your team to flourish and clients to feel comfortable. Continue reading to get some tips to make your office more comfortable for all who enter.
Assign team members to cases where they can identify with the client
Many legal cases deal with sensitive matters. When handling certain types of civil cases, such as human rights and defamation suits, it’s best to put an attorney on the case the client can identify with.
For instance, one of the things that have played a large role in Malliha Wilson‘s success is her ability to empathize with the people and communities she represents. As a Tamil woman from Sri Lanka, Malliha was the first visible minority to serve as the Assistant Deputy Attorney General of the Government of Ontario. Before that, she served as the Counsel for the Ministry of Government Services as special counsel to the Native Affairs Secretariat.
In her various roles for the Ontario Government, Malliha called on her experience as a minority in the legal field to fight for the disenfranchised. Now, as the founder and senior counsel of Nava Wilson LLP, Malliha understands the value of having attorneys who can identify with the people they represent.
Schedule regular maintenance of your HVAC system
If two things can make a law office uncomfortable, it’s losing and a malfunctioning air conditioner. If you notice a problem with the air quality in your office, you could have leaks in your ducts or some other problem. Having professional contractors seal your ducts is one of the best ways to improve airflow and use less energy.
One of the benefits of duct sealing is that it can greatly increase the energy efficiency of your building. Furthermore, if you have air leaks, duct sealing is a great way to ensure comfort throughout your building.
It’s a good idea to schedule regular maintenance on your HVAC system to ensure the comfort of everyone in your building. Regular maintenance can help prevent mold, cracks in the ducts, and reduce the amount of energy your air conditioning system uses.
Encourage employee engagement
You may be the founder of your law firm, but no one knows your company inside and out like the people who work for you. They know what about your company troubles clients. They know what you could do to improve conditions for your team. Ultimately, your staff is the key to unlocking your firm’s potential.
Building a company culture where your staff feels comfortable giving their input will allow your company to experience continued growth. Your team members can give you insights you can’t get anywhere else, and with their help, you can take your firm to new heights.
Your team members need to have peace of mind while they’re at work because it’s their job to provide their clients with peace of mind. One of the best ways to make life better for your clients and employees is to involve your team members in cases in which they can identify with the client. It’s also important to encourage your team members to have a voice in the direction of the law firm.
The keys to growing your firm are maximizing staff productivity and customer satisfaction. By providing the ideal customer experience and employee experience, you can create the ideal environment for your staff and your clients.
